Sony has pushed an update live to the PlayStation store that makes refunds considerably easier.
The new process, which can only be done on the PlayStation website or app, goes as follows: navigate to the PlayStation store and select the three dots in the top right corner to access your transaction history. From there, you should be able to select your past purchases and request refunds.
Previously, PlayStation users would have to use an online assistant, basically a chat bot, to negotiate a refund. The requirements for a refund remain the same: only a product bought within the last 14 days is valid, and you can’t have begun the process of downloading or playing it. That is, unless what you bought is faulty, in which case these requirements may be circumvented.
It’s a nice little update that should make those 2am reflex purchases of Detroit Become Human feel a little less rancid the next day. Also, anything that takes away those pesky chat bot supports is a good update in my book. This comes alongside a selection of other improvements made to the PS Plus store as of late, including additional accessibility options and Apple Pay support.
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